Win32 Virus Removal

Last year Neil Rubenking reported on a significant problem with Symantec's tech support for their Norton products. Many of their support technicians strongly steered all customers toward purchasing Symantec's extra-cost virus removal service rather than offering to help them in any other cost-free way. Symantec's response last year was that that particular support office had gone rouge and they were taking steps to rectify the problem.

This year while testing Norton AntiVirus 2010, Rubenking ran across the same problem: After working through the help system's various options, he hooked up with chat-based support and got the runaround from two different techs. Find out exactly what happened and read the official policy statements from Symantec and also from McAfee regarding just what you can expect from their tech support at PCMag.com.